Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Keeping clients informed of wait times
• Comforting and reassuring clients in time of duress
• Receiving and managing incoming calls on a multi-line phone system
• Reviewing estimates and clarifying payment options, including processing payments
• Balancing the cash drawer/keeping the daily report up to date
• Obtaining client written documentation, including consent forms
• Assisting the triage process by escalating client emergencies
• Relaying basic medical information to clients as directed by veterinarian or technician
• Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot
• Keeping exam rooms stocked
• Assisting with laundry throughout the shift
• Sending patient records via preferred methods of communication
• Communicating frequently with treatment team and providing assistance as able
• Balancing duties throughout the clinic and maintaining awareness of the status of all patients and activities

Requirements:

• HSD/GED
• Min 1 year of veterinary practice experience preferred
• Strong written and verbal communication skills