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Solutions Engineer

Solutions Engineer

Solutions Engineer

Accentuate Staffing is currently recruiting for a Solutions Engineer to join a growing software company located in Raleigh, NC. The ideal candidate will be responsible for designing, deploying, and supporting cloud solutions for vendors focused in Office 365, G Suite, and Azure. If you are looking to gain experience with a fast-growing team and be a part of a collaborative work environment, this is the position for you!

Responsibilities:

  • Lead cloud deployment projects and enforce standard deployment process and scope
  • Install and configure software at desktop and server level where applicable
  • Assist customer or customer’s support vendor(s) with configuration of on-premise systems: servers, networking, legacy systems
  • Assist sales team with designing customer solutions and scoping projects accurately
  • Remain up-to-date on required certifications and on industry trends
  • Resolve escalated tickets and work with vendor where necessary
  • Troubleshoot desktop, server, and mobile issues for end-users
  • Use internal systems to document all requests and projects
  • Resolve technical issues over the phone or remotely after hours and be on-call for emergency issues on a rotation basis

Requirements:

  • Ability to work in a collaborative, team-based environment and be detail-oriented
  • Excellent interpersonal skills
  • Strong ability to speak and write clearly and concisely
  • Knowledge of Office 365 and/or G Suite; Azure
  • Knowledge of Windows and Mac operating systems
  • Knowledge of mobile devices – Android and iOS
  • Knowledge of Windows Server and Active Directory
  • Knowledge of DNS

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