Responsibilities:

• Support field service technicians by assisting with job-related information and ensuring all necessary documentation is complete.
• Manage and track customer support tickets, coordinating responses and resolutions.
• Serve as a key point of contact for customer inquiries, ensuring prompt, professional, and accurate communication.
• Prepare and send service quotes for parts, labor, and technician services.
• Maintain and update field service schedules to ensure efficient coordination of service activities.
• Process service orders, documentation, and updates in the company’s internal system.
• Collaborate with multiple departments to ensure customer satisfaction and efficient service delivery.

Requirements:

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 3 years of administrative or customer service experience, ideally in a technical, manufacturing, or service-oriented environment.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Microsoft Dynamics or similar CRM/ERP software is a plus.
• Strong attention to detail and accuracy in documentation and data entry.