Responsibilities:

• Serve as the main point of contact for customers throughout the gauge calibration process, ensuring clear and timely communication
• Coordinate with the service team to keep jobs on schedule and maintain a high level of customer satisfaction
• Prepare and manage calibration records and certification documents for customer compliance needs
• Monitor and manage inventory levels for service-related parts and materials
• Assist with entering and tracking sales orders and purchase orders tied to service activities
• Support day-to-day operations in the shop, including pulling parts, packing shipments, receiving deliveries, and lifting items up to 50 lbs as needed

Requirements:

• Strong communication skills with a professional and customer-focused approach
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Microsoft Dynamics 365 or similar ERP systems is a plus
• Experience in a calibration, testing, or technical service environment is preferred
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Valid driver’s license and clean driving record required