Responsibilities:

• Answer incoming phone calls and direct/assist callers accordingly in a positive welcoming manner.
• Schedule service calls with our customers and technicians according to their priority and urgency.
• Communicate with vendors to get updated pricing and lead times on parts to provide quotes to customers for approval.
• Schedule approved repair quotes with customers and assign them to the appropriate technicians.
• Work with all Leaders to schedule technicians appropriately for each Department and cross Department projects.
• Work with Preventative Maintenance Leader to schedule PM jobs when they are due.
• Create new customer profiles in our Dispatch System (Field Edge)  and update as contacts change.
• Assist with the procurement, delivery and return of parts and materials.
• Communicate with vendors in filing for warranty claims to return equipment and receive credit.
• Work with Warehouse team to ensure materials are logged/handled correctly for consignment items, warranty items and return items.
• Monitor office supply inventory and order when needed.
• Assists with Time and Attendance and Time and Labor reporting as needed.
• Assists with / attends training and meetings as needed.
• Invoicing for the Service Department as needed.
• Reinforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.

• Establish effective working relationships with customers, vendors, and team members.
• Maintain a safe, secure, and healthy work environment by following standards and procedures, complying with OSHA regulations.

Requirements:

• 1-3 years of customer service/dispatch and or service experience is required
• HVAC Experience is highly recommended
• Must be proficient with MS Office
• Excellent customer service skills are required