Sales Support Coordinator
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Accentuate Staffing is recruiting for a manufacturing company in Cary, NC who is in need of a Sales Support Coordinator. This position will provide customer and sales support and communication through direct management of customer orders while closely assisting/supporting the Sales team and extensive customer base. This individual will be responsible for providing exceptional service and ensuring customer satisfaction and retention through processing orders, inquiries, order management and billing.
Responsibilities:
- Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
- Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments
- Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
- Work with marketing and sales on price masters. Maintaining systems accurately.
- Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
Requirements:
- 1 to 3 years customer service and account support/management experience in the manufacturing.
- Excellent written and oral communication, the ability to build collaborative relationships with team and our customer base.
- Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues.
- The ability to be self-directed to work toward corporate and business unit objectives.
- The flexibility to provide support on business initiatives and execute implementation processes.
- Bachelor Degree is required
- Must have solid MS Office skills to include Excel and Outlook
