Responsibilities:

• Monitor and professionally respond to all incoming end-user communications via phone, mail, email and social media.
• Resolve product inquiries and issues submitted by end-users by clarifying the request/ complaint, determining the cause of the request/ complaint, devising the best solution to resolve the request/ complaint, expediting resolution and following up to ensure end-user satisfaction.  Must be able to be diplomatic and handle stressful situations.
• Provide professionally written letters to end user regarding resolution of request or complaint.
• Point of contact for Better Business Bureau
• Document end-user communications in the Customer Relations Database
• Process and document dealership-end user surveys
• Provide written reports to manager
• Issue certificates of origin as request by dealerships
• Other administrative duties as required
• Provide backup when needed at reception
• Assist with the management of dealership contracts and on-boarding

Requirements:

• Associates Degree or equivalent.  Background in agriculture or automotive preferred.
• 2+ years of customer service experience
• Professional written and verbal communication skills
• Excellent, administrative, customer service, and time management skills
• Problem solving abilities with excellent follow-up skills
• Proficient with Microsoft Office applications; Word, Outlook, Excel, PowerPoint required
• Working experience with database application along with fast and accurate high-volume data entry
• Ability to learn industry terms quickly with an aptitude for referencing mechanical information