Receptionist/ Administrative Assistant
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Accentuate Staffing is seeking a friendly, detail-oriented Receptionist / Administrative Assistant to join a nonprofit organization in Raleigh. This role is responsible for ensuring smooth front desk operations, providing exceptional customer service, managing appointments, verifying insurance, and handling co-payments.
Responsibilities:
- Answer incoming phone calls promptly and courteously; provide information, answer inquiries, and direct calls to appropriate staff.
- Accurately schedule and manage patient appointments.
- Verify insurance coverage, obtain necessary authorizations, and check benefit eligibility.
- Greet patients, verify insurance details, collect forms, signatures, and payments during check-in.
- Maintain and organize patient medical records in compliance with HIPAA regulations.
- Collect co-payments and process billing forms accurately.
- Provide general administrative support, including data entry, filing, and other office tasks as needed.
Requirements:
- High school diploma or equivalent required.
- 2–4 years of administrative experience, preferably in a healthcare or human services setting.
- Experience with medical records management, billing forms, and appointment scheduling.
- Strong customer service skills with a friendly, professional demeanor.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail.
- Ability to multi-task effectively in a fast-paced environment.
