Receptionist
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Accentuate Staffing is currently seeking a Receptionist to join a nonprofit in Raleigh. As a receptionist, your primary responsibility will be to ensure efficient and smooth operations at the front desk. You will play a crucial role in providing exceptional customer service to patients, coordinating appointments, verifying insurance coverage, and collecting co-payments. This is a full time, temp to hire position.
Responsibilities:
- Respond to incoming phone calls promptly and courteously, providing information, answering inquiries, and directing calls to the appropriate staff members.
- Accurately schedule appointments for patients
- Verify patients’ insurance coverage and ensure all required authorizations are in place.
- Conduct benefit eligibility checks to determine the coverage and limitations of patients’ insurance plans
- Collect co-payments from patients
- Greet patients, verify insurance information, and guide them through the check-in process. Collect necessary forms, signatures, and any outstanding balances
- Assist in the maintenance and organization of patient medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Provide administrative support such as data entry, filing, and other general office tasks, as assigned.
Requirements:
- High school diploma or equivalent.
- 1-2 years’ experience in health or human services field
- Experience with managing medical records and completing billing forms
- Experience with office management and appointment scheduling
- Excellent customer service skills with a friendly and professional demeanor.
- Strong verbal and written communication skills.
- Attention to detail and strong organizational skills.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
