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Order Support Specialist

Order Support Specialist

Order Support Specialist

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Accentuate Staffing is currently recruiting an Order Support Specialist for a large distributor located in the Holly Springs area. This is a full time and direct hire opportunity available immediately.

Responsibilities:

  • Provide highest quality service and timely support to customers and end users
  • Work with multiple internal teams including finance, sales, and warehouse for order processing
  • Handle all customer questions and find resolutions to issues
  • Utilize critical thinking skills to analyze information and provide accurate troubleshooting of product and related support
  • Understand and articulate appropriate product knowledge to customer for ordering needs
  • Input all orders into Salesforce for order updates
  • Process all replacement orders as needed
  • Accurately document customer interaction details with limited errors
  • Handle all returns and answer customer questions regarding products
  • Assist sales team as needed for support needs

Requirements:

  • Salesforce experience desirable
  • At least 2 years of experience in a customer service and/or order processing space
  • Strong software and typing skill set
  • Ability to multi-task and work on multiple projects simultaneously
  • Strong communication skill set

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