Responsibilities:

• Manage technical and setup aspects of online learning, such as testing, LMS (Learning Management System), and CPE
• Oversees online learning’s content selection and delivery operations
• Ensures quality, including program delivery, scheduling and curriculum development
• Monitors lifecycle of asynchronous programs; ensures content is reviewed/removed/refreshed as needed
• Continuously improves the speed to market of online learning offerings
• Manages vendor relationships and negotiates with new and/or existing speakers and vendors to determine and obtain best quality products for the best cost
• Serves as the Association’s agent by signing contracts with vendors, speakers, audiovisual, etc.
• Prepares the online learning portion of the annual professional development department budget for review by director
• Works with communications team to create and implement marketing plans for online learning
• Use data to create models that depict trends in the customer base and the consumer population as a whole
• Work with departmental managers to outline the specific data needs for each business method
• Provide direct leadership to a specialist, coordinator and videographer

Requirements:

• Bachelor Degree and a min of 5 years of related work experience in customer/system support, technology services, project management; or equivalent combination of education and work experience.
• Excellent written and oral communication skills
• Proficiency with Microsoft Office programs (Word, Excel, and Access); Adobe Professional preferred
• An in-depth understanding of current technology to include devices, word and spreadsheet applications, proficiency with email, tele- and videoconferencing, and information security and cybersecurity awareness.
• Previous experience with an AMS (Association Management System) or LMS (Learning Management System) preferred.
• Hybrid meeting experience is highly preferred.