Licensed HVAC Branch Manager
Accentuate Staffing has partnered with a rapidly growing HVAC organization that is expanding its presence in the Raleigh–Durham market and seeking a Licensed HVAC Branch Manager to support branch operations. This employee‑focused company emphasizes culture, development, and internal career advancement as they continue to scale across multiple states. This role is a key leadership position responsible for strengthening team performance, enhancing service delivery, and supporting long‑term organizational growth.
We are looking for a service‑driven leader who brings strong technical knowledge, people‑centric leadership, and the ability to manage both daily operations and long‑term business performance. The ideal candidate will coach field teams, influence branch profitability, and ensure compliance across service activities. This individual should thrive in a dynamic, growth‑stage environment where adaptability, communication, and a commitment to excellence are critical.
Responsibilities:
- Lead, coach, and develop licensed HVAC service technicians, ensuring strong customer communication, technical performance, and consistent quality of work.
- Oversee service operations including scheduling, dispatch collaboration, workflow efficiency, and daily field support to elevate customer satisfaction.
- Manage key financial and operational metrics such as revenue performance, labor efficiency, callback reduction, average ticket, close rate, and membership growth.
- Ensure compliance with safety standards, permitting, licensing requirements, EPA regulations, and company quality standards across all service activities.
- Partner with HR and leadership on hiring, retention, training, and development initiatives to support high-performing, multi‑skill field teams.
- Collaborate with finance and senior leadership to support budgeting, cost control, inventory oversight, and operational improvement efforts.
Requirements:
- 5+ years of progressive HVAC leadership experience managing licensed service technicians and service operations.
- Strong technical background in residential HVAC with understanding of light commercial systems.
- Proven experience managing operational KPIs and contributing to P&L goals, including revenue, margin, and labor efficiency.
- Active North Carolina HVAC licenses: H3, H2 Class 1, and SPPH; EPA Universal strongly preferred; NATE certification a plus.
- Experience with field management platforms such as ServiceTitan or similar systems.
- Demonstrated ability to lead diverse personalities, motivate teams, and drive a positive, people-first culture within a growing organization.
