Responsibilities:

• Manage complaint cases from start to finish, including creating case files, communicating with complainants and licensees, and tailoring correspondence based on case details.
• Research investigative files and compile documents for the database to ensure accurate historical and current case records.
• Collaborate with the Administrative Investigations Manager, Medical Director’s Office, Field Investigations, and Legal staff on cases requiring additional review.
• Convert documents into searchable text, review materials for accuracy, and perform redactions per protocol.
• Respond to requests from internal staff and board members for additional case documentation.
• Prepare committee and reports, review data extractions, and address questions related to report content.
• Participate in monthly case meetings and bi-monthly board meetings, including displaying reports, recording Board actions, and producing work notes and related materials for public reporting.
• Following meetings, finalize work notes and assign cases to the appropriate department.

Requirements:

• Two- or four-year college degree required.
• Minimum of two years’ relevant experience in a healthcare or related regulatory environment.
• Strong problem-solving abilities and exceptional attention to detail.
• Advanced proficiency in Microsoft Office.
• Highly organized, self-motivated, and able to manage multiple priorities.
• Strong interpersonal and communication skills with the ability to work effectively at all organizational levels.