Investigations Coordinator
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Accentuate Staffing has an immediate opportunity for an Investigations Coordinator to join an established healthcare client in Raleigh. The Investigations Coordinator is responsible for the daily management of complaints received by this company. The position will be responsible for incoming Administrative Investigations calls and any incoming mail related to Complaints received.
Responsibilities:
- Responsible for the intake of all web-based complaints, mailed in complaints, e-mailed complaints, complaints from the prison system and other related documents into the database utilized by the company.
- Create initial complaint case file, communicate professionally with complainants and licensee requesting pertinent information relative to the complaint. Create modifications to the outgoing letters according to the specifics of the case.
- This position will serve as the single source to communicate with complainants who have questions or wish to provide additional information
- Interpret complex complaints and prepare case for documentation requests through Orders to Produce
- Answer Administrative Investigations calls. Requires providing knowledge to the public on many levels, including but not limited to medical record release, billing, Medicare/Medicaid, other appropriate referral sources and a working knowledge of the company. Instruct callers on how to submit complaints through website.
Requirements:
- Excellent customer service skills
• Excellent data entry skills and accuracy a must
• Proficient with Microsoft office software
• Must be detail oriented and possess excellent organizational skills
• Effective interpersonal and communication skills and the ability to interface with
personnel at all levels
• Associate or Bachelor’s degree preferred
• Minimum of one-year relevant work experience in a health care environment
