Inbound Customer Service Rep
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Accentuate Staffing is currently recruiting for an Inbound Customer Service Representative to join a prominent financial organization located in Raleigh. The ideal candidate will have prior experience working in a call center environment.
Responsibilities:
- Input information from interactions into management system for tracking
- Handle incoming calls, emails, letters, and/or chat sessions
- Look up product information to provide answers and recommendations
- Explain products in a clear and professional manner.
- Obtain and examine all information to assess validity of complaints
- Quickly assess customer needs and proactively provide solutions
- Consistently use sale approach and techniques based on product.
- Refer unresolved customer grievances to designated department.
- Ensuring 100% customer satisfaction with every interaction.
Requirements:
- Skilled in time management and multi-tasking
- Proficient in MS Office
- Experience working in a call center
