Inbound Collection Representative
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Accentuate Staffing is currently recruiting for an Inbound Collection Representative to join an established education management organization located in Raleigh. The ideal candidate will have previous experience working in a call center and processing collections.
Responsibilities:
- Initiate contact with the consumer through inbound and outbound calls that follow company guidelines and federal, state and local laws right here in our on-site call center.
- Analyze each consumer’s unique situation, create and negotiate repayment of past due obligations consistent with guidelines and requirements.
- Engage in timely follow up and maintain open lines of communication and customer service.
- Research and update consumer contact information.
- Document work accurately and timely.
- Follow all company and Collection Representative-specific policies and procedures, be on time and participate in all team meetings, activities, etc. while pursuing these duties.
Requirements:
- Previous customer service or collections experience
- High School diploma or equivalent
- Proficient in MS Office
