Help Desk Associate
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Accentuate Staffing is currently recruiting for a growing Insurance group in the Raleigh area. The Help Desk Associate is a temp to hire position.
Responsibilities:
- The Help Desk Associate is responsible for answering tickets, calls and emails in a professional manner while delivering excellent customer service to all users.
- Take first round tickets and email by assisting with troubleshooting hardware and software issues
- Escalate issues to senior team members for review
- Install and keep up maintenance needs with PC, laptops, printers, fax, and scanners
- Act as on call associate after hours and over the weekend when needed
- Other duties as assigned
Requirements:
- 2-5 years of experience in a help desk capacity
- Associates degree preferred
- Microsoft MCP preferred
- Experience with Active Directory
- Strong communication skills and ability to work in a team environment
