Responsibilities:

Service Repair:

• Travels within the US to perform onsite service repairs and calibration of medical devices.
• Responds to external and internal technical inquiries, over phone and email.
• Diagnoses, troubleshoots, and resolves customer issues.
• Works to resolve open cases in an effective and timely manner.
• Maintains an accurate record of all communications through case ticketing system.
• Maintains current inventory of spare parts/tools and provides regular reports.
• Performing QC audits with our 3PL partners when necessary.

Regulatory Compliance:

• Consistently follows regulatory guidance regarding the maintenance and repair of Class I medical devices.
• Collaborates with colleagues to verify all regulatory requirements are met.

Operational and Educational:

• Attends and successfully completes all technical training programs required by state/federal regulations and company policy.
• Escalates unresolved issues to supervisor.
• Other related duties as assigned.

Requirements:

• High school diploma or G.E.D. required.
• Associate degree in mechanical / electronics / biomedical technology, or equivalent technical education is required.
• Bachelor’s degree in mechanical / electronics / biomedical technology, or equivalent technical education is preferred.
• Valid Driver’s License issued in the employee’s state of residence required.
• 1-3 years of related technical support, field service, or engineering experience.
• Ability to troubleshoot complex software and hardware issues.
• Strong organization skills and ability to manage tasks independently.
• Linux competence and strong knowledge of IT and networking environments is preferred.
• Experience in the healthcare industry is a plus.
• Excellent verbal and written communication skills with the ability to comprehend and communicate in the English language.
• Detail oriented and problem-solving mindset with good interpersonal skills; must be a team player.
• Manual dexterity is necessary to perform job activities. The ability to use common hand tools and small power equipment is required.