Experience Support Representative
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Accentuate Staffing is currently recruiting for an Experience Support Representative for a client in the Morrisville area. In this remote position, the ideal candidate will serve as the primary point of contact to many individuals.
Responsibilities:
- Provides customer service for both members and non-members by responding to questions via telephone and email
- Provides guidance on how to utilize the website, online registration, and member resources
- Inputs data into appropriate systems and applications, completes forms, determine charges for requested services, and receives payments
- Adjusts and handle complaints concerning billing, records, or services rendered
- Balances all transactions daily
- Assists in the annual dues process
Requirements:
- High School Diploma required
- 3-6 years of related experience of training
- Strong active listening and verbal communication skills.
- Ability to write routine reports and business correspondence.
- Knowledge of Microsoft Office and Excel.
- Experience with AMS and Smartsheet software a plus
