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Experience Support Representative

Experience Support Representative

Experience Support Representative

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Accentuate Staffing is currently recruiting for an Experience Support Representative for a client in the Morrisville area.  In this remote position, the ideal candidate will serve as the primary point of contact to many individuals.

Responsibilities:

  • Provides customer service for both members and non-members by responding to questions via telephone and email
  • Provides guidance on how to utilize the website, online registration, and member resources
  • Inputs data into appropriate systems and applications, completes forms, determine charges for requested services, and receives payments
  • Adjusts and handle complaints concerning billing, records, or services rendered
  • Balances all transactions daily
  • Assists in the annual dues process

Requirements:

  • High School Diploma required
  • 3-6 years of related experience of training
  • Strong active listening and verbal communication skills.
  • Ability to write routine reports and business correspondence.
  • Knowledge of Microsoft Office and Excel.
  • Experience with AMS and Smartsheet software a plus

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