Dispatcher
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Accentuate Staffing has an immediate opening for a dependable, organized, and customer-focused Dispatcher to join our growing plumbing service team in Durham, NC. The Dispatcher plays a critical role in coordinating daily operations by scheduling service calls, supporting field technicians, communicating with customers, and ensuring jobs are completed efficiently and professionally.
The ideal candidate is a strong communicator who can stay calm under pressure, prioritize competing demands, and provide excellent service to both customers and technicians.
Responsibilities:
- Schedule and dispatch plumbing technicians to residential and commercial service calls
- Coordinate daily routes and assignments to maximize technician efficiency and customer satisfaction
- Answer incoming customer calls, identify service needs, and schedule appointments
- Communicate appointment details, updates, and delays with customers and technicians
- Monitor technician availability and adjust schedules as needed throughout the day
- Maintain accurate customer records, job notes, and service information
- Prioritize emergency and time-sensitive service requests
- Communicate with field technicians regarding job status, customer needs, and follow-up requirements
- Assist with resolving scheduling conflicts and customer concerns professionally
- Work closely with service managers, technicians, and office staff to keep operations running smoothly
- Support invoicing, paperwork, and administrative tasks as needed
Requirements:
- Previous experience as a dispatcher, scheduler, customer service representative, or administrative coordinator preferred
- Experience in plumbing, HVAC, electrical, construction, or home services industry is a plus
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Excellent phone etiquette and customer service skills
- Ability to prioritize urgent requests and make quick decisions
- Strong attention to detail and accurate data entry skills
- Comfortable using scheduling software, CRM systems, and Microsoft Office programs
- Ability to communicate clearly and professionally with customers and team members
- Positive attitude and willingness to help wherever needed
What We’re Looking For
- A reliable team player who takes ownership of their work
- Someone who enjoys problem-solving and helping customers
- A professional who can balance customer needs with operational priorities
- A self-motivated individual who thrives in a busy service environment
