Responsibilities:

• Review customers’ purchase orders received for accuracy and completeness, liaising with the customer to ensure the correct Part numbers, prices, incoterms, shipping information, and requested ship dates are documented on the customer PO.
• Setting up new customer accounts and follow business process defining the eligibility of customer to buy from company
• Responsible for interfacing with Materials, Production, Shipping and Finance to accurately process orders from data entry through invoicing.
• Responsible for entering and maintenance of customer order/delivery information into the company’s ERP system.
• Communicate with customers regarding order processing, committed ship dates, fulfillment delays, credit/payment resolution.
• Respond to incoming phone inquiries from internal teams, customers, and potential customers providing information on orders, shipments, delivery dates, billing, returns status, standard pricing, and basic product information.
• Responsible for organizing and ensuring customer ship dates are met by collaborating with Operations
• Consistently assessing current processes and issues to identify and implement continuous improvement opportunities within the department and the organization.
• Process Customer complaints and action follow-up, utilizing the Quality system.
• Other Duties as assigned

Requirements:

• Prefer Bachelor’s degree in Business Administration or related field or a minimum of two years’ experience in customer service, account management, or sales administration.
• Key attributes:   Self-driven, confident, proactive; enthusiastic, ‘hands-on’ operational approach; adaptability; professionalism; good communicator, good ‘team player’, positive disposition.
• Proficient in Word, Excel, PowerPoint, etc.  Previous experience in Sales Force would be a distinct advantage.
• Detail oriented
• Experience in a Continuous Improvement Culture would be helpful
• Customer Service focused