Responsibilities:

• Process orders for truck deliveries, LTL, FedEx, UPS and customer pickups.
• Process customer returns.
• Quote product prices to customers.
• Process replacement orders.
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Assist in filling out deviati9on, stock forecast, machine repair, and designated stock forms
• Manage order portal systems for customers order retrieval and invoice uploads
• Investigate and correct any problems or issues with customer orders
• Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
• Maintain knowledge of changes to product environment, product competition, and customer business environment.
• Maintain product files and knowledge of inventory levels.
• Perform other duties as assigned by supervisor.

Requirements:

• Minimum two years related customer order processing experience
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong telephone customer service level.
• Proficient and accurate data entry skills.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language used in the workplace, which is English.
• Bi-lingual in Spanish a plus.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.