Customer Support Specialist
This job has been filled or expired, so you can no longer apply for it.
You can browse our current jobs in this category here or view the old job below.
Accentuate Staffing is seeking experienced Customer Support Specialist for an innovative growing company in the Raleigh area. This is an onsite position M-F flexible within normal business hours with excellent benefits. The Customer Service Specialist handles incoming orders, potential sales and order related questions, prioritization of order fulfillment, and assisting with customer questions and issue resolution.
Responsibilities:
- Review customers’ purchase orders received for accuracy and completeness, liaising with the customer to ensure the correct Part numbers, prices, incoterms, shipping information, and requested ship dates are documented on the customer PO.
- Setting up new customer accounts
- Responsible for interfacing with Materials, Production, Shipping and Finance to accurately process orders from data entry through invoicing.
- Responsible for entering and maintenance of customer order/delivery information into the company’s ERP system.
- Communicate with customers regarding order processing, committed ship dates, fulfillment delays, credit/payment resolution.
- Respond to incoming phone inquiries from internal teams, customers, and potential customers providing information on orders, shipments, delivery dates, billing, returns status, standard pricing, and basic product information.
- Responsible for organizing and ensuring customer ship dates are met by collaborating with Operations
- Consistently assessing current processes and issues to identify and implement continuous improvement opportunities within the department and the organization.
- Process Customer complaints and action follow-up
- Other Duties as assigned
Requirements:
- Prefer Bachelor’s degree in Business Administration or related field or a minimum of two years’ experience in customer service, account management, or sales administration.
- Key attributes: Self-driven, confident, proactive; enthusiastic, ‘hands-on’ operational approach; adaptability; professionalism; good communicator, good ‘team player’, positive disposition.
- Proficient in Word, Excel, PowerPoint, etc. Previous experience in Sales Force would be a distinct advantage.
- Customer Service focused
- 1-3 years of experience in a business environment in a customer service or sales & marketing role with significant customer interface.
- Confirmed experience handling multiple projects or tasks at one time.
- Demonstrated ability to communicate, present and influence effectively, to meet customer needs and employer objectives
