Customer Support Coordinator
This job has been filled or expired, so you can no longer apply for it.
You can browse our current jobs in this category here or view the old job below.
Accentuate Staffing is recruiting for a Customer Support Coordinator for a global manufacturer in RTP, NC. After training the Customer Support Coordinator will be able to work from home only coming into the office 2 days per month to meet with team and gather supplies. This role will act as the initial point of contact for customers in a professional manner via phone and email communications.
Responsibilities:
- Make outbound calls to B2B and B2C regarding accounts, product, and shipments
- Communicate with various departments (Sales, Operations, Accounting) on pricing, shipment details, and account set up to ensure successful order processing
- Assist Sales in setting up appointments to meet with new and existing customers
- Enter phone, email, and fax orders into internal ERP system
- Resolve all return requests, refunds, and credit memos
- Support customer service manager with ad hoc duties assigned
Requirements:
- 1-2 years of customer service, inside sales and or retail experience is required
- Must be proficient with MS Office
- Experience in a corporate setting is preferred
- A college degree or relative experience is required
