Customer Success Associate
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Accentuate Staffing is currently seeking a full time Customer Success Associate for a growing client Raleigh. The ideal candidate will be the primary contact and first line of communication for customer inquiries and needs.
Responsibilities:
- Receive customer communications via email, online, in person and telephone
- Input non-ecommerce orders into ERP system
- Assist customers in completing online orders
- Make appropriate recommendations or alternatives for customers.
- Greet and assist customers when visiting us onsite, including assisting with pick up orders, general information and product demonstrations.
- Investigate and resolve customer questions, issues or concerns about orders, billing and product condition.
Requirements:
- High school diploma or equivalent
- Experience in a customer service role
- Experience working in beverage or food production industry preferred
- Exemplary communication skills both written and oral, including utilization of virtual presentation software.
- Experience with ERP systems and/or online shopping platforms
- Strong organizational skills
- Proficient with Google Office Suite or similar platform
