Responsibilities:

• Review incoming documents and past activity on Center files to determine the appropriateness of documents and to ensure proper handling of special or exception cases
• Respond to email and phone inquiries from students and schools
• Develop and maintain good service relationships with school clients.  Provide support and training to schools.  Act as a liaison between school clients and the verification contract vendor
• Handle exceptions by reviewing reports and other records
• Process faxes, emails, mail, returned mail, and any other incoming correspondence
• Train, support and mentor seasonal employees through hands-on training and development of training materials
• Participate in resource sharing activities and engage in cross-training as required
• Assist office visitors with questions related to Center activities
• Assist management as needed and perform other duties as assigned

Requirements:

• Associates degree from an accredited institution and 2+ years related experience; Bachelor’s degree from an accredited institution and 1+ years related experience preferred
• Previous experience reviewing documents and performing data entry
• Previous experience in a financial aid office environment
• Ability to complete assigned tasks with minimal supervision
• Skill working with computer programs and ability to adapt quickly to system changes
• Ability to develop and maintain constructive and cooperative working relationships and work effectively in a team environment
• Attention to detail and accuracy