Responsibilities:

• Process assigned territory orders quickly and effectively while maintaining the highest level of accuracy and detail.
• Handle customer territory inquiries via all channels (phone, email), providing appropriate solutions in a timely manner.
• Thorough manual entry skills for order processing to oversee heavy order volume.
• Process returns authorizations as needed.
• Manages assigned territory, partners and actively communicates with Regional Manager and Rep Groups to achieve sales and company goals.
• Partner with Master Scheduler to meet or exceed customer shipping expectations.
• Coordinate 3PL routing with Logistics partners
• Meet or exceed department SLA metrics.
• Provide order shipping/delivery information to customers and factory as needed.
• Must be able to adapt to a demanding environment and adapt well to change.
• Process credit and rebills, as necessary.

Requirements:

• 3-5 years related experience  in customer experience/order processing or a Bachelor’s degree in a related field.
• Advanced knowledge of computer options and proficiency in Microsoft Word, Excel, Outlook.
• Possess the ability to multitask between various software systems, problem resolution issues, and incoming customer phone calls.
• Strong organizational skills are necessary to manage the high volume of detailed transactions and orders with speed and accuracy.
• Must be initiative-taking, and proactive with respect to working with minimal supervision and guidance.
• Prior experience with account ownership and territory management