Responsibilities:

• Handle all customer questions and inquiries via phone, email, and social media requests
• Provide solutions to customers in a timely manner
• Manage and escalate critical support issues as needed
• Enter in orders into database for processing
• Process customer orders quickly and effectively
• Process any replacement orders needed and communicate with customer on shipping updates
• Cross train with other CSR accounts
• Process all return authorizations for customers as needed

Requirements:

• MS Office proficiency
• At least 1 year of customer service experience
• Strong order entry and customer service work experience
• Background managing PO’s and accounting updates
• Excellent communication skill set
• Ability to work well under pressure and deadline driven