Customer Service Specialist
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Accentuate Staffing is currently recruiting a Customer Service Specialist for mid size company in the Youngsville, NC area. This manufacturing group is seeking a dynamic individual to assist with incoming orders and work with internal teams daily to complete customer requests. This is a full time position.
Responsibilities:
- Receive orders from customers via telephone and email
- Input order into ERP system and ensure all information is accurate and up to date
- Communicate with the customer as needed during ordering process
- Respond to customer promptly if any issues or discrepancies with orders happen
- Work with customer if there is a complaint or issue to resolve quickly
- Set up new accounts in ERP system and ensure all customer information is available
- Manage all domestic and international orders and complete all shipping documentation
- Work with internal team members including warehouse, supply chain, logistics, customer service and accounting to ensure all orders and timelines are being met
- Arrange transportation pick ups for large orders
- Run weekly and monthly reports
- Special projects as assigned
Requirements:
- 2 year degree preferred or equivalent experience
- At least 2 years of Customer Service, Order Entry experience in a manufacturing environment
- Experience utilizing ERP system
- Strong proficiency with MS Office products especially Excel
- Outgoing, confident, and eager individual
- Ability to multi-task
