Customer Service Specialist
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Accentuate Staffing is currently seeking a Customer Service Specialist for growing international distribution group in the Holly Springs area. The ideal candidate will have previous call center and order entry experience as well as background working and reporting in an ERP system. This is a temp to hire role.
Responsibilities:
- Handle all customer questions and inquiries via phone, email, and social media requests
- Provide solutions to customers in a timely manner
- Manage and escalate critical support issues as needed
- Enter in orders into Salesforce for processing
- Process customer orders quickly and effectively
- Process any replacement orders needed and communicate with customer on shipping updates
- Cross train with other CSR accounts
- Process all return authorizations for customers as needed
Requirements:
- Bachelor’s degree desirable
- Salesforce or ERP systems experience required
- MS Office proficiency
- Strong order entry and customer service work experience
- Background managing PO’s and accounting updates
- Excellent communication skill set
- Ability to work well under pressure and deadline driven
