Customer Service Representative

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Accentuate Staffing is seeking a Customer Service Representative for a manufacturing company in Fuquay-Varina, NC. This role is responsible for coordinating custom label orders from initial purchase order review through production and delivery. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced manufacturing environment.

Responsibilities:

Review customer purchase orders for specifications, pricing, quantities, packaging, and delivery requirements; resolve discrepancies and enter orders accurately.
Coordinate and expedite label orders by monitoring open orders and communicating updates with production teams.
Serve as the primary liaison between customers and sales representatives, providing order updates, pricing, and issue resolution.
Maintain strong customer relationships and ensure timely, accurate communication throughout the order process.
Document quality issues and customer complaints and coordinate credit memos and billing adjustments with Accounting.

Requirements:

Associate degree or equivalent combination of education and related experience.
1-2 years of related experience preferred.
Strong written and verbal communication skills with the ability to work effectively with customers, sales, and internal teams.
Strong attention to detail, organization, and problem-solving skills.
Ability to read and interpret detailed instructions, technical documents, and procedures.
Basic math skills and the ability to analyze information and draw sound conclusions.
Ability to work effectively in a fast-paced manufacturing environment.