Customer Service Representative
Accentuate Staffing is seeking a Customer Service Representative for a manufacturing company in Fuquay-Varina, NC. This role is responsible for coordinating custom label orders from initial purchase order review through production and delivery. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced manufacturing environment.
Responsibilities:
- Review customer purchase orders for specifications, pricing, quantities, packaging, and delivery requirements; resolve discrepancies and enter orders accurately.
- Coordinate and expedite label orders by monitoring open orders and communicating updates with production teams.
- Serve as the primary liaison between customers and sales representatives, providing order updates, pricing, and issue resolution.
- Maintain strong customer relationships and ensure timely, accurate communication throughout the order process.
- Document quality issues and customer complaints and coordinate credit memos and billing adjustments with Accounting.
Requirements:
- Associate degree or equivalent combination of education and related experience.
- 1-2 years of related experience preferred.
- Strong written and verbal communication skills with the ability to work effectively with customers, sales, and internal teams.
- Strong attention to detail, organization, and problem-solving skills.
- Ability to read and interpret detailed instructions, technical documents, and procedures.
- Basic math skills and the ability to analyze information and draw sound conclusions.
- Ability to work effectively in a fast-paced manufacturing environment.
