Customer Service Representative
Accentuate Staffing is seeking a Temporary Customer Service Representative to a join a client of ours for a 3–6 month assignment. This role serves as the primary point of contact for customers, providing product information, processing orders, and resolving inquiries to ensure a positive customer experience.
The ideal candidate is reliable, detail-oriented, and committed to delivering excellent customer order processing assistance in a fast-paced environment. Training for this role fully in-office. Once training is completed, the role transitions to a hybrid schedule (3 days in-office, 2 days remote). Remote days cannot be taken consecutively between Friday and Monday.
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person regarding products and services.
- Enter and process customer orders for new or additional products.
- Maintain accurate customer accounts and records of interactions, inquiries, complaints, and resolutions.
- Address customer concerns and complaints professionally, escalating issues to the appropriate specialist when necessary.
- Ensure timely follow-up and resolution of customer issues to maintain high levels of customer satisfaction.
- Use order entry software to process and track orders and customer information.
- Collaborate with internal teams to ensure smooth order fulfillment and customer support.
Requirements:
- Must have previous experience in an order entry customer service role
- Experience handling a high volume of customer calls and orders
- Strong communication and interpersonal skills, both written and verbal.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Proficiency with order entry and customer management systems (experience with SalesPad or Great Plains is a plus).
- Strong problem-solving skills and the ability to escalate issues appropriately.
- Reliable with strong work ethic, attendance, and punctuality.
- Ability to work both independently and collaboratively in a small team environment.
