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Customer Service Representative

Customer Service Representative

Customer Service Representative

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Accentuate Staffing is assisting an established company in Wendell North Carolina with an urgent Customer Service need. This is a temp to hire opportunity working Monday – Friday 8am – 5pm supporting the organization as the direct point of contact for their customer base. Customer Service professionals with experience working in an office setting are strongly encouraged to apply!

Responsibilities:

  • Monitor and professionally respond to all incoming end-user communications via phone, mail, email and social media.
  • Resolve product inquiries and issues submitted by end-users by clarifying the request/ complaint, determining the cause of the request/ complaint, devising the best solution to resolve the request/ complaint, expediting resolution and following up to ensure end-user satisfaction.  Must be able to be diplomatic and handle stressful situations.
  • Provide professionally written letters to end user regarding resolution of request or complaint.
  • Point of contact for Better Business Bureau
  • Document end-user communications in the Customer Relations Database
  • Process and document dealership-end user surveys
  • Provide written reports to manager
  • Issue certificates of origin as request by dealerships
  • Other administrative duties as required
  • Provide backup when needed at reception
  • Assist with the management of dealership contracts and on-boarding

Requirements:

  • Associates Degree or equivalent.  Background in agriculture or automotive preferred.
  • 2+ years of customer service experience
  • Professional written and verbal communication skills
  • Excellent, administrative, customer service, and time management skills
  • Problem solving abilities with excellent follow-up skills
  • Proficient with Microsoft Office applications; Word, Outlook, Excel, PowerPoint required
  • Working experience with database application along with fast and accurate high-volume data entry
  • Ability to learn industry terms quickly with an aptitude for referencing mechanical information

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