Customer Service Representative
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Accentuate Staffing is seeking a Customer Service Specialist with heavy manufacturing order entry experience in Apex, NC. This is a long term temporary position onsite M-F 8:00am – 5:00pm. The Customer Service Specialist handles entering incoming orders, potential sales and order related questions, prioritization of order fulfillment, and assisting with customer questions and issue resolution.
Responsibilities:
- Enters International and Domestic Customer orders into ERP (Visual) system and processes necessary documents.
- Answers general questions from Customers about products.
- Works closely with Sales and Technical Service or other departments – as necessary – to follow-up on customer requests.
- Handles troubleshooting and conflict resolution activities from customers and resolves customer issues by utilizing excellent product and process knowledge.
- Issues Return Material Authorizations (RMAs) as requested.
- Communicates with Credit Manager on past-due accounts and orders “on hold”.
- Processes credit card payments.
- Respond to incoming phone inquiries from internal teams, customers, and potential customers providing information on orders, shipments, delivery dates, billing, returns status, standard pricing, and basic product information.
- Other Duties as assigned
Requirements:
- HS Diploma
- At least 2-3 years’ experience working in a Customer Service capacity in Manufacturing Environment
- Must have order entry experience
- Proficient Microsoft software including Word, Excel and Outlook, Teams, OneDrive.
- Well-versed in using export documentation for international shipments.
- Ability to multi-task and work with cross-functional teams.
- Strong communication skills including excellent oral and written communication skills.
- Excellent problem analysis and resolution at the functional level.
- Must be able to handle multiple tasks simultaneously
