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Customer Service Representative

Customer Service Representative

Customer Service Representative

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Accentuate Staffing is currently recruiting for a quickly growing utility company in the Cary, NC area. A person that enjoys helping customers, organizing information, and working in a team environment is ideal for this role. This is a temp to hire position.

Responsibilities:

  • Work in an inbound and outbound call center facility
  • Assist callers with account updates regarding services and products
  • Enter in orders into company software system accurately
  • Follow up with customers on updates to services and delays
  • Ensure positive customer service experience at all times via phone and email correspondence
  • Manage calls in queue
  • Take payments from customers over the phone and handle all confidential data
  • Guide customers through website details and help to navigate online accounts
  • Assist other team members with large phone call volume
  • Special projects as assigned

Requirements:

  • At least two years of call center and customer service work experience
  • Strong multi-tasking skills and ability to toggle between multiple screens
  • Excellent data entry skill set
  • Background utilizing MS Office products daily
  • Strong communication skill set

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