Customer Service Manager
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Accentuate Staffing is currently recruiting for a Customer Service Manager to join a logistics group in the Wake Forest area. This is a newly created position and a direct hire opportunity for the right individual. The ideal candidate will possess an eagerness to learn and grow, as well as the ability to collaborate with teams and develop a department.
Responsibilities:
- Manage a team of approximately 60 representatives
- Groom and develop supervisors for growth within company
- Manage all daily operations within the customer service department
- Handle all customer escalations and follow up with clients as needed
- Collaborate with executive team to strategize plans for department and manage opportunities for growth
- Achieve daily KPIs
- Conduct performance reviews of staff and meet regularly with teams regarding issues and development areas
- Actively hire, train, and interview team members
Requirements:
- Bachelor’s degree
- Minimum of 3 years in a leadership role within a call center
- At least 5 years of experience within a customer service environment
- Strong written and verbal communication skills
- Strong relationship building skills
- MS Office experience required
