Customer Service Coordinator

Customer Service Coordinator

Customer Service Coordinator

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Accentuate Staffing is recruiting for a Customer Service Coordinator to join a major medical device company located in RTP, NC.   This is a temp to permanent opportunity with a leading company working 10am-7pm Monday through Friday.

Responsibilities:

  • Handle inbound and outbound calls, emails and faxes related to the product ordering process.
  • Interface with key departments within the organization and specialized teams within Customer Service in support of the order placement processes.
  • Responsible for purchase order processing, including necessary steps to identify customer accounts; verify credit status; pricing, and inventory levels.
  • Professionally communicate (verbally and written) with customers while providing accurate and timely processing of their purchase orders; order status and tracking updates; as well as providing required order related documents (order confirmations; shipping notifications; and or invoices).
  • Maintain service excellence by adhering to the Quality Assurance program guidelines while also meeting efficiency and productivity goals.
  • Follow and exhibit corporate ethics standards and core values.

Requirements:

  • High School diploma or equivalent required. College degree – or college courses in a business related field – preferred.
  • 1 year customer service and/or data/order entry experience required.
  • Contact center experience preferred.
  • Knowledge of medical manufacturing and/or distribution preferred.
  • SAP CRM experience and knowledge preferred.
  • Highly customer focused.
  • Excellent oral and written communication skills.
  • Exceptional detail orientation and time management skills.
  • Proficiency in Microsoft Windows, especially MS Word and Excel.

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