Customer/IT Support
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Accentuate Staffing is seeking a Customer Support Associate with some IT background. This is a work from home position that will require a computer and internet connection.
Responsibilities:
- Receive inbound emails and phone calls and set up tickets in ServiceNow to track user information
- Provide excellent customer service and problem resolution to users
- Communicate and follow up on errors for users using email, phone and teleconferencing
- Resolve customer issues in a friendly manner
- Open trouble tickets using ServiceNow and document all service steps
- Escalate trouble tickets as needed
- Administer and manager user access
- Provide basic troubleshooting needs
- Assist with locking and unlocking user systems
Requirements:
- At least 2 years in a Customer service environment
- Previous background in a technical service role
- Associates degree desired
- Strong critical thinking and problem solving skills
- Advanced software skill set
- Background utilizing MS Office
