Customer Account Associate
This job has been filled or expired, so you can no longer apply for it.
You can browse our current jobs in this category here or view the old job below.
Accentuate Staffing is currently recruiting for a Customer Account Associate to join a growing manufacturing company in Cary, NC. This is a direct hire opportunity providing customer support and communication through direct management of customer orders while closely assisting and supporting the sales team and extensive customer base.
Responsibilities:
- Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments.
- Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
- Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
- Work with marketing and sales on price masters. Maintaining systems accurately.
- Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
- Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
Requirements:
- 3 to 5 years customer service and account support/management experience in the manufacturing within a product knowledge based customer support center.
- Excellent written and oral communication, the ability to build collaborative relationships with team and the customer base.
- Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues.
- The ability to be self-directed to work toward corporate and business unit objectives.
- The flexibility to provide support on business initiatives and execute implementation processes.
