Responsibilities:

Service Administration

• Data Entry: Enters new and updated customer contracts into system and updates existing customer contracts as needed.
• Review: Analyzes significant, and/or unique contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
• Invoicing: Process Monthly Recurring Invoicing. Submit invoices through various means including: mail, email, electronic data transfer.
• File Maintenance: Maintain all maintenance agreements current and ensure they are accurate.  Ensure all documentation is correctly maintained electronically in our information system.
• Contract Renewals: Begin maintenance contract performance review process 90-days prior to anniversary date.  30-days prior the Service Manager will evaluate, increase, and renew contract.  Responsible for following up to ensure this is completed and returned to accounting 30-days prior to anniversary date.
• Customer Service: Resolves billing issues by identifying the problem; explaining procedures; makes adjustments as needed.

Administrative Responsibilities

• Ensures that all reporting is in compliance with the Security and Exchange Commission (SEC) and other reporting guidelines by researching and following accounting rules and regulations
• Provide support for annual audit.
• Responsible for accuracy, completeness and consistency of reporting financial records.
• Share in the responsibility with the rest of the team as being in the queue for answering incoming purchase order calls and issuing the purchase orders as necessary.
• Engage in on-going training and development in order to remain proficient in current accounting principles and changes in regulations.

Relationship Building

• Establish and maintain a rapport / positive working relationship with all potential and existing customers.  Promptly address any customer concerns and assure resolution in order to maintain positive long-term relationships.
• Establish and maintain a rapport / positive working relationships with company associates.  Professionally resolve any issues in order to capitalize on all business growth opportunities.
• Participate in the industry affiliations and community organizations and being involved in company sponsored events.

Requirements:

• Two year degree in accounting or five years of related accounting experience
• Great Plains Accounting experience preferred
• Intermediate level of computer literacy, specifically MS Word and Excel