Collections

Collections

Collections

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Accentuate Staffing is assisting a Raleigh organization who is looking to hire an Evening Collections professional.  The hours are 10:15am- 7:15pm Monday-Friday.

Responsibilities:

  • Counsel borrowers by phone, demonstrating adherence to customer service goals, guidelines and objectives.
  • Regular attendance is essential.
  • Place outbound collection calls.
  • Take incoming phone calls related to the servicing of borrowers loans in repayment or prior to repayment.
  • Update information related to demographic information supplied by borrowers.
  • Perform servicing activities, including but not limited to, changing critical records related to the borrower’s situation.
  • Perform activities to locate updated demographic information for borrowers with no recent contact.
  • Assist management as needed and perform other duties as assigned.

Requirements:

  • High School Diploma or General Education Degree (GED)
  • 2+ years collections experience in a call center environment