Collections/Customer Service Associates
This job has been filled or expired, so you can no longer apply for it.
You can browse our current jobs in this category here or view the old job below.
Accentuate Staffing is currently recruiting for Collections and Customer Service Associates for a large pharmacy group in the Cary area. This is a temp to hire opportunity.
Responsibilities:
- Handle inbound phone calls from patients regarding account needs
- Follow up and make outbound phone calls to patients to inform about payments, account updates, and deliveries
- Input confidential patient information into computer system
- Answer patient questions and follow up as needed
- Escalate calls to manager as needed
- Communicate with patients via phone, email, and web chat
- Work with team members to ensure patients are receiving best customer service
Requirements:
- Previous call center and/or collections experience
- Bilingual – Spanish/English desirable
- MS Office work proficiency
- Strong communication skill set both written and verbal
- Excellent data entry and organizational skill set
