Technical Support Analyst
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Accentuate Staffing is currently recruiting for a Cloud Specialist for a growing tech company in the Garner area. This is a great opportunity for someone thirsty to learn about new technologies in a fast paced environment. This is a Direct Hire opportunity!
Responsibilities:
- Work with clients and primary points of contacts to recommend new products and services to support all customer needs.
- Work with teams to provide technical support and identify resolutions to client issues
- Research, prioritize, and update client technical support issues and verify information into database
- Provide daily support to clients and update team members with escalated issues
- Assist as needed in the sales process
- Manage all communication needed with external and internal partners
- Perform general maintenance tasks on special projects as needed
Requirements:
- At least 2 years of technical support experience handling MS systems and Office 365
- At least 2 years of exposure to Microsoft Windows servers
- Microsoft Certified Professional
- Ability to identify, research, and resolve complex technical issues
- Strong drive and ability to learn new systems quickly
- Ability to work in a high volume environment
