Client Success Specialist
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Accentuate Staffing is recruiting for a Client Success Specialist for a leading company in Raleigh, NC. This role manages client accounts, conducts online product demos, and provides world-class support to help clients achieve their business goals through cloud services and product offerings. This role is 100% customer focused role. It is a Direct Hire opportunity!
Responsibilities:
- Successfully manage and coordinate client needs to ensure overall client satisfaction
- Work with subject matter experts, in-house and remotely to offer best in class services
- Troubleshoot customer issues and escalate as needed to the technical support team
- Review client reports and make needed improvements
- Initiate daily, weekly, and monthly client calls
- Work closely with internal team members to develop internal processes
- Work closely with the team to shape the future of the business
- Work with vendor partners
- Coordinates demos for prospects and customers
Requirements:
- Bachelor’s degree in business, marketing, communications, or related area
- Two (2) years of client-facing experience with demonstrated dedication to clients and problem solving
- Pass G Suite Certified Sales Specialist exam within 30 days of hire date
- Working knowledge of cloud services technology or SaaS
- Working knowledge of business services and products
- Experience doing product demos and webinars
- Experience working in a collaborative team environment
- Unquestioned integrity and commitment level
- Excellent written and verbal communication skills with a professional phone presence
- Ability to work in a fast-paced environment and thrive at learning a lot quickly
- Flexible and interested in a small company with lots of growth opportunity
