Customer Service Representative
This job has been filled or expired, so you can no longer apply for it.
You can browse our current jobs in this category here or view the old job below.
Accentuate Staffing is hiring on behalf of a leading Commercial HVAC Services Company. We are seeking a proactive and detail-oriented Business Systems Specialist to join this collaborative team in Raleigh, NC. This role is ideal for a strong B2B customer service professional with a background in operations, systems, or support within a service-based or technical environment.
In this role, you’ll serve as a critical link between operations, customer service, and leadership—supporting system users, improving business processes, and helping ensure top-notch customer service delivery.
Responsibilities:
System Support & Help Desk
- Act as the first point of contact for system-related questions and issues from internal users
- Troubleshoot invoicing issues, user errors, and information requests related to our operating systems
Training & Onboarding
- Assist with developing training programs for new team members, especially Service Coordinators
- Create and maintain clear, effective training materials and standard courses in collaboration with the Business Systems Manager
Process & Documentation
- Support continuous improvement efforts by analyzing workflows and documenting SOPs
- Update SOPs as needed and ensure alignment with current operations
- Partner with leadership to ensure processes are being followed and optimized
Customer Service Operations
- Serve as a reliable back-up to our Customer Service team during peak times or absences
- Dispatch service technicians, generate purchase orders, and create service invoices as needed
- Support scheduling for maintenance and emergency repairs
Implementation & Reporting
- Collaborate on testing and rolling out new products, tools, and procedures
- Help define and fulfill reporting and data analysis needs for leadership
Data Entry & Systems Maintenance
- Enter technician data and maintain accurate system records
- Support cross-functional teams including Accounting, Service Technicians, Managers, and GMs
Requirements:
- 2-year degree in Business OR 5+ years of related experience in a customer service, operational support, or systems-focused role
- Familiarity with B2B service environments, ideally in HVAC, facilities, or commercial services
- Key2Act/Great Plains experience is highly desirable
- Proficiency in Microsoft Excel, Word, and basic reporting tools; Visio is a plus
- Strong organizational skills and ability to work across departments
