Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

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Accentuate Staffing is currently recruiting for several Bilingual Customer Service Representatives to join an established financial institution in Raleigh. The ideal candidate will have previous call center experience.

Responsibilities:

  • Makes the initial contact with a client and explains the service available.
  • Processes customer orders and payments.
  • Maintains customer database: updates data and makes necessary changes.
  • Encourages customers to purchase additional products.
  • Determines/understands customers’ needs with strong objection/response handling.
  • Manages customer queries/complaints

Requirements:

  • Proficient in MS Office
  • Excellent customer service and communication skills
  • Previous experience working in a call center environment