Banking Customer Service Representative

Banking Customer Service Representative

Banking Customer Service Representative

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Accentuate Staffing is currently recruiting for a leading financial institution in the Raleigh area. This is a great opportunity for someone who loves working with people and feels comfortable performing heavy data entry.

Responsibilities:

  • Work in a call center environment handling inbound and some outbound phone calls
  • Assisting customers with general banking needs including password resets, bank account set up, fraudulent charges, and managing account needs
  • Entering in data for customers into account set ups
  • Use automated dialer system to reach customers daily
  • Patch escalated calls through to management teams
  • Communicate effectively with customers when issues arise

Requirements:

  • At least 1 year of call center work history required
  • Strong customer service and communication skills both written and verbal
  • MS Office proficiency
  • Availability to work a flexible schedule