Responsibilities:

• Manage complaint cases from initiation through closure, maintaining accurate case documentation in case management system.
• Create and maintain complaint case files, including organizing investigative documents and medical records.
• Communicate with complainants and licensees to obtain information related to complaint investigations.
• Prepare and modify case correspondence and documentation.
• Convert, review, and redact documents in accordance with established protocols.
• Research and compile historical and current documentation related to complaint cases.
• Collaborate with investigative staff, the Medical Director’s Office, and Legal staff on cases requiring additional review.
• Prepare reports for committee and Board review and assist with documentation during Board meetings.
• Respond to phone and email inquiries from the public and licensees regarding complaint procedures and general healthcare regulatory questions.
• Provide backup support to Administrative Investigations staff as needed.

Requirements:

• Associate’s or Bachelor’s degree required.
• Minimum of two years of experience in a healthcare, medical records, compliance, or regulatory environment.
• Strong organizational, problem-solving, and communication skills.
• Detail-oriented with the ability to manage multiple priorities.
• Proficiency in Microsoft Office.