Accounts Receivable Specialist
Accentuate Staffing is seeking a detail-oriented Accounts Receivable Specialist to join our finance team. This role is responsible for managing customer accounts, applying payments, following up on outstanding balances, and helping maintain accurate accounts receivable records. The ideal candidate is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and follow-through are essential. As an important member of our accounting team, you will help support healthy cash flow by ensuring customer payments are applied accurately, collections are handled professionally, and billing issues are identified and escalated when needed.
Responsibilities:
Accounts Receivable & Cash Application
- Apply customer payments accurately and reconcile daily cash receipts
- Monitor incoming payments and update customer account balances
- Identify and research payment discrepancies
- Maintain accurate customer account information
Collections & Account Follow-Up
- Manage a portfolio of assigned customer accounts
- Contact customers regarding outstanding invoices and past-due balances
- Perform consistent collection activities using approved communication methods
- Document all customer interactions, payment commitments, and collection efforts
- Escalate delinquent or high-risk accounts when appropriate
Billing & Dispute Support
- Identify billing issues that may impact payment
- Assist with gathering documentation needed to resolve customer disputes
- Track open disputes and follow up until resolution
- Partner with internal teams to resolve payment issues efficiently
Customer Service
- Communicate professionally with customers regarding:
- Outstanding balances
- Payment status
- Invoice questions
- Provide excellent customer service while maintaining positive business relationships
- Escalate complex customer concerns to management as needed
Reporting & Record Maintenance
- Maintain accurate collection notes and customer records
- Ensure accounts receivable activity is documented timely
- Assist with maintaining accurate aging reports
- Support preparation of accounts receivable reports and related documentation
Requirements:
- 3+ years of accounts receivable, billing, accounting, or related experience preferred
- Experience with ERP or accounting software
- Strong Microsoft Excel and Microsoft Office skills
- Excellent written and verbal communication skills
- Strong customer service and relationship-building abilities
- Outstanding organizational and time management skills
- Ability to manage multiple priorities and meet deadlines
- Strong attention to detail and accuracy
- Ability to work independently and as part of a collaborative team
- A proactive, process-oriented mindset with strong problem-solving skills
Work Environment
- Hybrid schedule with at least three days per week in the office
- Standard office environment
- Ability to sit for extended periods while using a computer and standard office equipment
- Occasionally lift up to 20 pounds
