Responsibilities:

• Assist with Government Collections and sending of daily invoices via EDI, data entry, mail, fax and other distribution channels.
• Perform Collection efforts on accounts as assigned.  Collections includes periodic review of accounts, developing a collection strategy under the supervision of the Credit & Billing Supervisor,  working with the Customer, trouble-shooting as needed,  regular updates with Credit & Billing Supervisor. Process, Reconcile and Post Credit Card Journals.
• Provide assistance to customers requesting invoices, Statements and Credit Card Receipts.
• Maintaining a complete file of every Government Contract and other related Billing documents and /or correspondence such as DD250’s or emails concerning collection issues.
• Process FT-Invoices and FT-credits as needed and approved by Credit and Billing Supervisor or Controller.
• Maintain a file of invoices with request and supporting documentation
• Respond to customer inquiries
• Back up for switchboard as needed.
• Back up Cash Application position for daily processing and printing of the customer invoice followed by distribution per a customized instruction manual.
• May include data entry in EDI Direct, Wide Area Work Flow, other customer specific applications, scan and fax or email, and regular mail.

Requirements:

• Excellent verbal and written communication skills are required as this role will have significant communication with customers and internally with all levels of employees
• A four year degree or significant experience demonstrating successful achievement of collection skills
• Must have a background in collections and billing.
• Possess the ability to work with minimal supervision on projects.
• Should be comfortable in an automated environment, working with an ERP and basic office skills, including Word and Excel
• Must be able to work with other departments to develop action plans to solve problems.
• At least two years accounts receivable, billing and collections experience.
• Government collection experience is highly preferred.